If you spent $62 on 140 diapers, each diaper would be worth .44. That's about double a good sale price of .25 a diaper. (I am talking Huggies, FYI). If you had to pay $62 per box, you would probably weep every time your child when poo and you had to throw one of those suckers in the trash. It would probably make you wonder why you weren't simply using wadded dollar bills in lieu of baby wipes.
Who would pay $62 for a box if diapers?
My sister recently joined AmazonMom and talked me into joining. Diapers have better prices and with a subscription, there is no shipping charge. The list price for a 140-count box of size 4 Huggies is $24, making each diaper $.17 each—quite decent, especially for Huggies. Joci can't wear anything else because other brands flare her eczema.
I ran out of diapers last night. What better time to try AmazonMom? I signed up and ordered my diapers. $24 later, I saw that the estimated delivery date is Thursday. While we still have a diaper bag full of diapers (and daycare has their own during the day, so we only need about 2 a day), I wondered what it would cost to have the diapers shipped a little quicker. Amazon is super cool like that where you can change your order a bit before it ships. So I logged back into my account and wanted to check the price on one day shipping. I switched the shipping, clicked "change" and saw that the shipping was $38. No thanks!! I go to switch it back. It won't let me. I never hit a "confirm changes" button or "accept" or "place order" or anything that made me think this was permanent. Especially since the price of changing shipping wasn't displayed until I hit "change." I was freaking out. And since it was now "preparing to be shipped" I could not make changes to the order like you normally can on Amazon.
$62 for a box a diapers.
I poked around the Help section of Amazon until I found a "Contact Us" button. I sent a frenzied email about how misleading the website had been and that there is no way I would pay $38 in shipping. I expected a battle of course. I expected to get an automated response saying a Customer Service rep would respond to my concern within 24 hours and I would get my box of diapers Monday afternoon and be charged $62. I would have to call and argue with a manager over the shipping price and I would eventually get a refund, but it would be a least a month before I'd see the money.
Lucky for me, Amazon is awesome. I found an email in my inbox this morning. Not an automated one, but one with verbage from a real live person. And the name of a real live person. They honored my request and switched my order back to original 3-5 day shipping. The shipping charge was reversed. Amazon is awesome. Free shipping on cheap diapers delivered right to my doorstep may even be more awesome. I am just sad that my little girl is close to potty training and this may be the only cheap, convenient order we get to enjoy. There's always the next one, right?
Moral of the story – sometimes companies are actually cool.